SDX Session (Manager): Building a Love-love relationship between Support + Product
Mo McKibbin, Help Scout Room 328, 2:00-3:00
Description: When support and product aren't in cahoots, you get two huge problems: Product doesn't know what customers want, and support doesn't know what changes are happening in the product or when, leading to communication mishaps with customers. Simply put: if product and support are not aligned, you have unhappy customers. This WS will share some ways we keep everyone in sync, and explore how to use support data to influence product roadmap, give systems you can put in place to keep support informed of product changes, fixes, features.
Pre-Recs: Light programming knowledge
Before this workshop, please: Access to Google Drive
Please bring to the workshop: Paper and pen