SDX Session (Manager): Breaking up the Band

Zandy Ring, Automattic Room 327, 10:00-10:30 My team had grown to 18 Happiness Engineers, ranging from New Orleans, LA, USA, to Davao City, Philippines. As Happiness at Automattic grew, we needed a better way to scale our teams. The team was the largest Happiness team, and team members would have to attend team chats during dinner or in the middle of their night - we were unwieldy, unable to effectively communicate, and my ability to support each Happiness Engineer was diminishing. In April of last year, we began the process of splitting the single, large Happiness team into three, nimble, geographically-based teams. Along the way, we grew three new Happiness Leads, and therefore, our lead base. I will explain how we did it, why our plan works, and how you can make it work for you.