This is the main channel in the Support Driven. Most of our general conversation happens here. Topics range from serious questions about how to handle challenges with a coworker or tricky customers to asking what software people use for conference calls or finding out what support looks like at other companies.
When someone new joins #chit-chat, it an indication they're a new member of the Support Driven community. It's a great time to welcome them or say "hi!" We have a handy Slackbot trigger for the word intro? that will have Slackbot ask them to introduce themselves.
If you want to ask a question of the community, it helps to preface it with the ❓ (:question:) emoji. That way people can see it's a new question and it makes it easier for it to get added to #chit-chat-highlights.