The Importance of an Internal Knowledge Base in All Hands Support

The Importance of an Internal Knowledge Base in All Hands Support

Best in class organizations are adjusting, recognizing that this structure does not lend itself to great support or products. By elevating their support teams to first class citizens internally and allowing for a more fluid knowledge transfer between support and the rest of the organization, companies can offer better support and products, both of which are meaningful differentiators.

All Hands Support is a way in which some companies are choosing to address the gap in their support functions.