SDX Session (Manager): How to successfully open a remote customer support office

Sabrina Gordon, Intercom Room 327, 4:00-4:30 There's tons of bad press around companies moving to cheaper locations and opening up call centers that are disconnected from the company and don't offer employees any career growth. It's a real challenge to try and open a new office that feels like part of the same company from scratch, without the founders or any other functional teams around. If you start off wrong and quickly build on top of that, it's almost impossible to bounce back. How do you define what your company culture is and make sure it exists in the new office? How do you make sure people are connected to your other office(s), and that people in your other office(s) don't forget about you? How do you offer people in your new customer support only office career growth and opportunity?