SDX Session (Customer Support): From Persona to Person: Getting Into Their Heads
Andra Roston, Zapier
Room 298, 11:00-12:00 Description: During this workshop, we'll be using some drama games to get to know your customers better! Getting in their heads will help you think differently about the challenges they might face when using your prodcut and contacting support, and understand the best way to help them.
Don't worry - there won't be any presenting to the group, or being a tree! Come prepared to have fun and be a bit slly!
Category: Customer Support
Before this workshop, please: Think of a type of customer you see a lot in your queue who you would like to get to know better
Please bring to the workshop: Pen and paper