Highlights from support related conversations across all the channels. This is a great place to start if you've been away from Support Driven for a little while. Each highlight has a timestamp at the bottom that's secretly a link to the conversation in the channel that it came from; just click that link and you'll be instantly transported to the applicable conversation.
One thing to note about #chat-highlights is it's not a place for conversation. If you see a question posted in here that you want to discuss, hop over to the channel that it came from and continue the conversation there.