SDX Session (Customer Support): Keeping the Internet of Things from exploding

Sony Green, resi.io

Have you heard of social engineering? It's a hacker's go-to way to crack a company -- and support agents are the first line of defense. It doesn't matter how secure your company's code is, if a support agent gives the right information to the wrong person. You'll learn to more confidently assess the risk of sharing account information. You do not need to know any coding to become a master thwarter of hackers.