SaaS Companies Can Reduce Churn with This One Customer Support Hack
There's not one true metric to predict churn. But by plotting your NPS scores with your CSAT scores, you'll have a clearer view of where to invest your time in trying to keep customers loyal. It will be clear which customers are unsatisfied with your product and are at risk of churn. Take the time to nurture these customers and you can move them from potential churners to brand advocates.