Why Knowledge Centered Support Matters and How it can Impact Your Key Support Metrics

Why Knowledge Centered Support Matters and How it can Impact Your Key Support Metrics

How do you empower your support agents to find the knowledge they need to efficiently solve customer issues? How do you create a culture that puts knowledge sharing and collaboration at the forefront to benefit the entire team? These questions should be top of mind for support leaders, and are the key questions the Knowledge Centered Support (KCS) methodology addresses.