SDX Session (Manager): Building a Love-love relationship between Support + Product

Mo McKibbin, Help Scout

When support and product aren't in cahoots, you get two huge problems: Product doesn't know what customers want, and support doesn't know what changes are happening in the product or when, leading to communication mishaps with customers. Simply put: if product and support are not aligned, you have unhappy customers. This workshop will share some ways we keep everyone in sync at Help Scout, making for happy customers (and happy team members).