SUPCONF Fall 2017 Schedule

Sunday November 5th

What: Happy Hour with FullStory

When: 7pm - 9pm

Where: Atlanta Tech Village (SUPCONF venue)

RSVP and more details HERE! (Password: SUPCONF)

Monday November 6th

Location: Atlanta Tech Village (SUPCONF Venue)

TimeEventSpeakerTalk Topic
9:00am - 10:00amRegistration / Breakfast
9:50am - 10:00amOpening Remarks
10:00am -10:25amOpening KeynoteMichael Redbord
10:30am - 10:50amTalkChase ClemonsThe Art of the Feature Request
10:55am - 11:10amBreak
11:10am - 11:30amTalkKatharine McCarthyBridging the digital divide: How to unite your distributed team
11:35am - 11:55amTalkJeremey DuVallWhat We Learned in Rebuilding Our Onboarding Process from the Ground Up
12:00pm - 12:15pmBreak
12:15pm - 1:00pmLunch
1:00pm - 2:00pmPanelNora West, Jacob Touchette, Stephanie WestbrookHow to effectively leverage your knowledge to deliver amazing customer experiences
2:00pm - 2:20pmTalkMathew PattersonSupport-Driven Growth: Forget a seat at the table...we're taking the conference room
2:25pm - 2:40pmBreak
2:40pm - 3:00pmTalkBill BoundsRethinking the Support Agenda
3:05pm - 3:35pmTalkMeggan King and Nikta KanukaThe Avengers: How Product Management and Support came together to create a new culture of product development.
4:00pm - 6:00pmSUPCONF Mixer

Tuesday November 7th

Location: Atlanta Tech Village (SUPCONF Venue)

TimeEventSpeakerTalk Topic
9:00am - 10:00amBreakfast
10:00am - 10:20amTalkSarah BettsSarah, Samuel, Sam: Gender and frontline support. What does the data say about it?
10:25am - 10:40amBreak
10:40am - 11:00amTalkRafa GutierrezDoes great support equal loyal customers? How Mapbox measures Customer Effort.
11:05am - 11:25amTalkNykki YeagerThe Fortune Teller
11:30am - 11:45amBreak
11:45am - 12:30pmLunch
12:30pm - 1:30pmPanelKarl Pawlewicz, Abigail Phillips, Brad Malone, Jeff Jahn, Shonak PatelMaking Customer Interactions More Human: What does that even mean??
1:30pm - 1:50pmTalkHoon ParkSo you just got fired (or laid off)... what next?
1:50pm - 2:05pmBreak
2:05pm - 2:25pmTalkMercer Smith-LooperBecoming a Leader: From Title to Trust
2:30pm - 2:50pmTalkIan JordanCreating career paths within support that stick
2:55pm - 3:30pmHelp Scout Story Time + Snack Time
3:30pm - 4:00pmClosing KeynoteClaire Lew
4:00pm - 4:05pmClosing Remarks
6:00pm - 8:00pmMailChimp Meetup and Office ToursRSVP Here