SDX Session (Technical): Create a Customer Support Dashboard

Meggan King, Klipfolio Room 294, 3:00-4:00 Measure your customer service team and resource documents using dashboards. We will use Klipfolio and Zendesk (also Olark if interested) to see what metrics to track, how to track them and what to do with the results. This will be a technical workshop and we will get into the Zendesk API.