SDX Session (Customer Support): Don't hold open the back door -- keeping hackers from getting your users' information

Sonya Green,
Room 329, 11:00-12:00 Description: Have you heard of social engineering? It's a hacker's best way to crack a company's data and your users' accounts -- and support agents are the first line of defense. It doesn't matter how secure your company's code is, if a support agent gives the right information to the wrong person. You'll learn to more confidently assess the risk of sharing account information and communicate effectively with customers. (You do not need to know how to code to thwart injustice.)
Category: Customer Support
Before this workshop, please:
Please bring to the workshop: