SDX Session (Technical): "AI is my Friend": Practical Applications of Machine Learning in Contact Centers
Mikhail Naumov, DigitalGenius
Ballroom 355, 3:30-4:00 Leverage AI-driven technologies to support growing volumes, channels, and increasing customer expectations, while delivering a personalized and timely service experience.
Description: The hype around AI makes it difficult to separate tangible value from the noise. In this session, Mikhail Naumov (Co-founder, CSO) at DigitalGenius, will share practical case studies of companies using deep learning and AI in their customer service & support operation today. By reinforcing their contact centers with a layer of AI companies are able to scale their support operations while empowering their employees with the tools to provide better experiences and effective resolutions.