What headsets should I buy for support calls?
If you're providing phone or VOIP support, you'll need a good headset for chatting with your customers. While an old pair of iPhone earbuds will do the job, they won't do that job very well. These headsets come recommended from members of the Support Driven community and other experts:
Budget Headsets ($100 or Less)
"They're decent. About the same amount of complaints about background noise as I've gotten with more expensive ones." --@diane
"In my experience you should avoid budget USB headsets like the plague, I have a Plantronics Blackwire C325 which was pretty cheap at $40 considering how well it has lasted (2yrs so far) and how much better the sound is than anything else I have had" --@paul
"The microphone is built into the earcups, so you may find yourself having to project more than you would if you were wearing an actual headset, but I've never had a problem with my Jabra Move headphones for customer calls. Plus, it sounds pretty good when you're listening to music, if you aren't in the call queue." --@lanceco
Premium Headsets ($200 or Less)
"Not budget, but they do sound good." --@alexander
Ultra Premium Headsets (More than $200)
"We use a traditional phone system, here. We chose that one because of the 5-year replacement warranty (using it plenty, too)" --@Drew C
Jabra Evolve 75 (Wirecutter Pick)
The Jabra Evolve 75 has the best microphone of any wireless office headset we’ve tested. It transmits clear, easy-to-understand audio whether you’re speaking in a quiet office or a bustling coffee shop. Its 15-hour battery life and its padded earcups and headband make it capable of lasting, and pleasant to wear, for a full workday. Its noise-cancelling headphones make both callers and the music or podcasts you listen to sound great. And the headset is easy to connect to a computer or phone through Bluetooth, letting you roam around the office while maintaining a clear signal.
The Wirecutter selected Jabra's Evolve 75 as their recommended headset for the office, but at $270 it doesn't come cheap. They also recommend the cheaper Jabra Evolve 65 as a downgrade, but note that it's not as comfortable and doesn't do as well in noisy environments. So, if you're in a call center or an open office plan, you may want to opt for a different set.