SDX Session (Manager): Avoiding Ticket Overload

Mahesh Ram, Solvvy Ballroom 327, 9:30-9:50 Support superstars want to quickly provide accurate answers to customers so an efficient self-service strategy is paramount. But how do you know if self-service is working well for your customers? What KPIs matter most? Solvvy's CEO Mahesh Ram will teach the data secrets that identify weak points in your self-service support flow and what to do about it.