SDX Session (Customer Support): Villians, Trolls and Grumps: Surviving the Worst of Support

Sarah Betts, Olark Room 329, 4:00-5:00 Rough customers are par for the course. I have some tricks for identifying what type of difficult customer is on the other end of the interaction, and ways to diffuse the situation. From middle schoolers with too much free time and a laptop, to the person who demands a red carpet "because I pay your salary" there are ways to walk away from a support day feeling respect towards your self, and the energy to handle the rest of the support queue