SDX Session (Technical): Goal Setting and Team Metrics: From data-drowning to data-driven in 3 simple steps
Kasey Jones (and Dave Shanley), Notion
CS teams are often drowning in data - from average response time to LTV to churn rates. It can be tough to know where to focus or why one number matters more than the next. In this workshop, we'll take you through our simple, but thorough process for identifying big team goals, the metrics to track their success, and how individual members can ensure they're contributing to overall team performance. By the end of the workshop, you'll be ready to lead a goal setting session with your own team, setting yourself apart as one data-driven up-and-comer.