SDX Session (Technical): Organize your support data to tell better user stories

Christopher Martinez, Idiomatic Room 294, 2:00-3:00 Every company tries to tag their support cases but they don't take the time to think about why, what their goals are, and how they can best use tags to organize their information. The workshop will allow folks to get a first hand demonstration of why this problem is so hard and leads to poor stories from data and some tools that they can take home and put into practice tomorrow at their own support organizations.