SDX Session (Customer Support): Our customers are total characters!
Andra Roston, Acuity Scheduling
We will be using a couple of drama games (no performing in front of a group though!) to build up a view of our customers, and figure out how best to communicate with them! It's a really fun experience where everyone gets to have a giggle and also learn something! People will start by creating character cards to represent a "typical" customer. Then, they'll take on those characters and interview each other in character!