SDX Sesssion (Technical): Leave The Developers At Home

Patrick Graham, Wildbit Room 323, 11:00-12:00 A common scenario I have seen in my career in technical support is a support team member wanting to learn more technical skills as part their career path, out of general curiosity, or to better assist their customers without needing developer assistance. APIs are a core component of web applications and being able to use, understand, and support them are great career differentiators for someone in a support or success role. This workshop will walk attendees through making their first API calls (using Postman) and provide some example support cases with failing API calls for them to troubleshoot in pairs. They will walk away with a strong foundation in APIs that they can leverage for continued learning and supporting their customers.