Methods for Handling Stress From a Former EMT/Firefighte

David Klint, Illuminate Education Room 327, 11:00-11:30 In my previous career as an EMT and firefighter, I handled really stressful and intense situations. From massive blood loss, to compound fractures, my actions often meant the difference between life and death for my patients. When I switched careers into customer support, I realized that many of the techniques I'd honed in my 5 years working in emergency medical services applied to my new day-to-day triaging of phone calls and tickets. While no one is likely to die if I answer a ticket incorrectly, being able to keep a clear head in a stressful situation is super helpful. In this session, I'll share the tools I learned in the back of an ambulance to help you thrive in your job while in a stressful environment.