General information for Support Pros. Learn about Machine Learning, NPS, KPIs, etc, etc.
- A Few Mistakes to Avoid if You Want to Get Hired
- Why We Interview Job Candidates Over Slack
- Job Titles
- Forecasting headcount for your support team
- SaaS Companies Can Reduce Churn with This One Customer Support Hack
- Why Knowledge Centered Support Matters and How it can Impact Your Key Support Metrics
- The Importance of SEO to Your External Help Center
- How An Angry Email Pushed Us To Start Publishing More Product Updates
- How We Transitioned to 24-Hour Support
- The Importance of an Internal Knowledge Base in All Hands Support
- The Role of Messaging Apps in Your Support Stack
- The Missing Link in Your Support Stack: An Agent-Facing Knowledge Base
- What is CSAT?
- What are some common ways of using CSAT?
- What are the pitfalls of using CSAT?
- What tools can be used to collect CSAT?
- Customer Experience Metrics That Keep the Pulse on Friction-Free Support
- 27 Experts Discuss Key Customer Support Metrics That Drive Growth